Sign In to Account
Open your Nexsus Plus customer account using the email from your order and choose the order you need help with.
30-DAY UK POLICY
Returns made simple
Start your return from your Nexsus Plus account. Choose your order, select the item and reason, and submit your request for review.
Select Item & Reason
Choose your item and select whether you want a size exchange or a refund. Eligible items appear automatically.
Drop Off with Royal Mail
Follow the return instructions, securely pack the shoes in their original box, and drop off at any of 11,500+ UK Post Offices.
RECOMMENDED
Need A Different Size?
Footwear sizing can vary between brands. If your new pair feels a little tight or roomy, request a size exchange directly through the portal and we’ll dispatch your replacement pair as priority.
Start Exchange in Account →
CHECKLIST
Return Eligibility
- 30 Days: Initiated within 30 days of parcel delivery date.
- Unworn Condition: Please only try shoes indoors on clean carpet.
- Original Packaging: Returned in the original Nexsus Plus footwear box.
- Quick Inspection: Refunds or exchanges processed within 3–5 working days of receipt.
Frequently Asked Questions
Everything you need to know about returns, exchanges and refunds.
How long do refunds take to reach my account?
Once your parcel arrives back at our UK warehouse, our team inspects the items within 48 hours. Refunds are issued to your original payment method (Apple Pay, card, PayPal, Klarna) and typically appear within 3–5 working days depending on your bank.
Can I exchange for a completely different style or colour?
For a different style or colour, we recommend submitting a return for a refund and placing a new order for your desired item right away to ensure your size doesn't sell out in the meantime.
Where can I drop off my return parcel?
Return parcels can be dropped off at any Royal Mail Post Office branch, Royal Mail Customer Service Point, or selected 24/7 parcel postboxes across the United Kingdom.
What should I do if my item is faulty or damaged?
We take pride in our quality craftsmanship. If you receive a damaged or faulty item, please contact our support team at nexsusplus74@gmail.com with your order number and photos so we can dispatch a replacement immediately.
Have Questions About Your Order?
Our dedicated UK customer support team is on hand Monday to Friday.